Public offer

Who sells

• ФОП Муравйов Віталій
• Email: support@memova.top; also the support chat in the app.

What you buy

• The subject of this offer is access to a paid Memova plan (Plus or Pro) for the paid period: a month or a year. It is an electronic service; nothing physical is delivered.
• What each plan includes and what the free plan's limits are is shown on the pricing page. The general rules of the service are in the terms of use.

How the contract is made

• This page is a public proposal (offer) to make a contract on these terms. You accept it at the moment of payment: by pressing «Pay» on the pricing page or in the settings and completing the payment.
• From the moment of payment the contract is made for the paid period. No separate paper contract is needed; the payment and the plan's state in settings → «Subscription» are the confirmation.

Price

• Prices are shown on the pricing page at the moment of payment. The payment is charged in hryvnias; if a price is shown in another currency, the amount in hryvnias is worked out at the rate of the day of payment and shown before you confirm it.
• No VAT is charged. There are no other fees on our side; the bank that issued the card may take its own conversion fee.
• We may change a price, but not for a period already paid. A new price applies from the next renewal, and we tell about it at least 14 days ahead by email or in the app.

Payment

• Payment is by bank card through the LiqPay payment service (JSC CB «PrivatBank»). Card details are entered on LiqPay's page and never reach Memova; we receive only the payment's confirmation and the card's last digits.
• Access to the plan is switched on as soon as LiqPay confirms the payment — usually within seconds. If the payment went through and the plan did not change, write to support: we check and switch it on by hand.
• The receipt is sent by LiqPay to the email given at payment.

Renewal and cancellation

• The subscription renews automatically: monthly or yearly, for the same plan and at the price in effect at renewal. The amount is charged to the same card on the day the paid period ends.
• The subscription can be cancelled at any time, no explanation needed: write to support@memova.top or to the support chat, and there will be no next charge. Access stays until the end of the period already paid, then the account goes to the free plan; words and materials do not go anywhere.
• If a charge fails (the card expired, insufficient funds), we tell you and give a few days to update the card; if the payment still does not go through, the subscription ends with no debt.

Refunds

• 14 days after the first payment — we refund the full amount on request, no explanation needed: write to support@memova.top or to the support chat.
• A mistaken or double payment — refunded in full as soon as we see it.
• After 14 days money for the current period is not refunded: cancelling stops the next charges, and the paid period can be used to its end. If, however, the service did not work through our fault for a significant part of the period, or we close it — we refund the unused part.
• A refund goes to the same card the payment came from, through LiqPay; the money usually arrives within 3–10 banking days depending on the bank.

Free Pro and bonuses

• Military personnel and veterans get Pro for free by a mark in the settings; this is not a purchase and this offer does not cover it.
• Bonuses for invited friends, for a streak of days, and gifts from the administration are not purchases either: they cannot be refunded in money or passed to someone else.

Liability

• The service is provided «as is», as described in the terms of use. Our liability under this contract is limited to the amount you paid for the current period.
• You are responsible for paying with your own card or with its owner's permission, and for the account being yours.

Personal data

What we store and whom we pass it to is described in the privacy policy. For the payment LiqPay receives the amount, the payment's purpose and your email for the receipt.

Changes to the offer

A new version appears here, with the date at the top, and applies to payments after that date. The terms of a period already paid do not change.

Law and disputes

The contract is governed by the law of Ukraine, in particular the Law «On the protection of consumer rights» and the Law «On electronic commerce». A dispute is first settled by correspondence (support@memova.top), then by a court under the law of Ukraine.